Refund policy

At MAYIL, each item is carefully inspected before it is shipped. Many of our products are handcrafted, made in small quantities, or created from unique textiles.

Damaged or Defective Items

If your order arrives damaged or an item has a manufacturing defect, please contact us within 7 days of delivery. Please include your order number and photos of the item and its packaging so that we can review the issue.

If the item is determined to be damaged or defective, MAYIL will provide a replacement when available or issue a refund to the original payment method.

For approved damaged or defective returns, MAYIL will provide return instructions and cover the return shipping cost.

Other Returns

We do not accept returns for change of mind, incorrect selection, color preference, or other reasons unrelated to damage or a manufacturing defect.

Items that have been worn, used, washed, altered, stained, damaged after delivery, or otherwise show signs of use are not eligible for return or refund.

Because many MAYIL products are unique or available in limited quantities, we cannot guarantee that an identical replacement will be available.

Refunds

Approved refunds will be issued to the original payment method. Once a returned item has been received and inspected, refunds will be processed within 5 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Contact Us

If you believe you have received a damaged or defective item, please contact us within 7 days of delivery at mayil@mayilscarves.com.

Please include your order number and photographs of the item and packaging. We will review the issue and respond with return or replacement instructions.